Terms & Conditions


  1. General conditions of sale

1.1. The sale of “CHIARA ALLEGRANZI- MILANO” brand products concluded remotely through this site (hereinafter referred to as the “Website”) is governed by the following General Conditions of Sale).

The products offered on the Site are sold directly by CHIARA ALLEGRANZI (hereinafter referred to as “CHIARA ALLEGRANZI”).

CHIARA ALLEGRANZI is an Italian sole proprietorship, with registered office in Via Cola Montano, 9, 20159 Milan 20159 Milan (MI) – Italy, VAT number 10168380961, tax code LLGCHR73T41F205X and registration number in the Milan Company Register, REA nr .: MI – 2514986.

1.2. The use of the distance selling service is governed by these General Conditions of Sale and is reserved exclusively for consumers (hereinafter referred to as “Buyer” or, in the plural, “Buyers”) understood as natural persons acting for non-commercial purposes. referable to one’s own commercial, artisanal, entrepreneurial or professional activity possibly carried out, over the age of 18 (or, if minors, authorized by their legal representative).

The resale or transfer for any professional or commercial purpose of the Items purchased on the Website is expressly prohibited.

1.3. The products offered for sale on the Website can only be delivered in Italy and in the other 26 European countries (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary).

1.4. The languages ​​used for the conclusion of the sales contract through this Website are: Italian and English.

1.5. These General Conditions of Sale are published on the Website in order to allow the knowledge, storage and reproduction by the Purchaser in accordance with current legislation.

1.6. The purchase of the Items is governed exclusively by the General Conditions of Sale published on the Website and in force at the time of purchase.

CHIARA ALLEGRANZI reserves the right to make additions and / or changes to these General Conditions of Sale at any time.

  1. Product availability and purchase procedure

2.1. The Buyer acknowledges that the Items offered by CHIARA ALLEGRANZI on the Website (hereinafter referred to as “Items”) are numerically limited and is therefore aware that CHIARA ALLEGRANZI must check their availability at the time of purchase.

2.2. Problems may occasionally occur in relation to the availability of certain Items. In such circumstances, CHIARA ALLEGRANZI will promptly inform the Buyer (and in any case within the terms specified below) by e-mail of the cancellation of their order.

In the case of only partial availability, the Purchaser will be informed and will be asked by CHIARA ALLEGRANZI, via email, if he accepts to receive only the Items available or if he prefers to proceed with the total cancellation of the order, with timely reimbursement by CHIARA ALLEGRANZI of the total amount of the Items purchased.

2.3. CHIARA ALLEGRANZI reserves the right to change the Items offered for sale on the Website at any time and without prior notice.

2.4. The Buyer may purchase one or more Items. CHIARA ALLEGRANZI reserves the right to INSERT limits on the quantity of Items that can be purchased through the Website at any time.

2.5. The Items chosen by the Buyer will be placed in a specific section (hereinafter referred to as the “Cart”).

The description of the Items, including measurements or sizes (if any), will be included in the Buyer’s Cart, together with one or more photographic images in digital format, which may allow a correct representation of the Items.

2.6. Although CHIARA ALLEGRANZI takes measures to ensure that the photographs shown on the Website faithfully reproduce the original Items, some variations are always possible due to the technical characteristics and color resolution of the device used by the purchaser. Consequently, CHIARA ALLEGRANZI will not be responsible for any inadequacy of the graphic representations of the Articles displayed on the Website if due to the aforementioned reasons.

2.7. To view the selected items and the total price of the purchase order, you need to access the Shopping Cart page.

The buyer, before confirming his order proposal (hereinafter referred to as the “Order”), is required to verify the accuracy of the contents of the Cart and to complete the purchase form according to the instructions provided on the Website.

2.8. The Buyer can request a simplified invoice by selecting the appropriate “Invoice” option, but must necessarily provide the Tax Code in the appropriate order form.

2.9. The purchase procedure ends when the Buyer selects the appropriate final order confirmation button (hereinafter referred to as “Order”), thus validating your Order, which will be sent directly to CHIARA ALLEGRANZI.

and can no longer be modified by the Buyer.

2.10. Before confirming the Order, the buyer must declare that he has read and accepted these General Conditions of Sale. At the end of the purchase procedure, the Buyer should save or print the General Conditions of Sale.

The purchase procedure must be completed in full; otherwise, the Order cannot be sent to CHIARA ALLEGRANZI.

2.11. Each Order and the Purchaser’s data necessary for the purchase will be archived by CHIARA ALLEGRANZI for the period of time and in compliance with the conditions established by current legislation.

Any use of the data for purposes other than the purchase will be subject to a prior and express consent of the Buyer, based on the conditions specified in the “Information on the processing of personal data” published on the Website, in the PRIVACY POLICY section.

2.12. The buyer is aware that he is responsible for the correctness and truthfulness of all data entered on the Website or otherwise used during the purchase.



  1. Conclusion of the contract

3.1. Following the confirmation of the order, the order is sent to CHIARA ALLEGRANZI to be processed and cannot be further modified.

The Order issued by the buyer will be taken over by CHIARA ALLEGRANZI only if the entire purchase procedure has been completed regularly.

After placing the Order, the Purchaser will receive a confirmation email with which CHIARA ALLEGRANZI will communicate that he has received the Order.

In the event of unavailability of the Items, CHIARA ALLEGRANZI will refund the total amount of the Items purchased.

The Confirmation Email will be sent to the address indicated by the Buyer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as the description of the Items and their main characteristics, the total price of the order. , the address for filing any complaints, information on after-sales assistance services.

3.2. In the event of partial availability of the items ordered, the Purchaser will be asked, via email, if they wish to receive the items available or cancel the Order completely. If the cancellation is only partial, only the amount relating to the Items actually purchased will be charged to the buyer.

  1. Price and Payment

4.1. The prices of all Items offered for sale on the Website are inclusive of VAT.

4.2. These prices will be indicated in Euros (EUR), as the sale of the Items is intended for delivery in Italy and in the 26 European countries (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary).

4.3. The total amount of the price shown in the Cart includes any shipping costs, which will be indicated separately.

In any case, CHIARA ALLEGRANZI will ask for the Customer’s express consent for any additional additional costs.

4.4. The Buyer will be charged and the prices published on the Website and shown on the Cart at the time of the Order confirmation by selecting the Buyer “PLACE ORDER” Purchase Button, provided that the ordered Items are available at that time. .

4.5. CHIARA ALLEGRANZI reserves the right to change the prices of the Items offered for sale on the Website at any time and without notice.

4.6. CHIARA ALLEGRANZI only accepts credit cards and other payment methods expressly indicated on the Website.

4.7. For the purposes of payment by credit card, the Purchaser confirms and guarantees that he is the holder of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase phase, such as the number, date expiration date and, if necessary, the security code.

The transaction will be charged to the Buyer only after:

(i) the verification of the credit card data, (ii) the receipt of the debit authorization by the company issuing the credit card used by the Customer and (iii) the confirmation of the availability of the product by CHIARA ALLEGRANZI and however after the order is ready to be processed.

4.8. For the purpose of payment through other payment service providers, the Buyer confirms and guarantees that he is the owner of the account used for the purchase.

The transaction will be charged to the Buyer only after the latter has received the Confirmation Email from CHIARA ALLEGRANZI.

4.9. The shipment of the purchased items will be made only after successful payment of the amount due by the Buyer.

In the event that, for any reason, the debit of the amounts owed by the Buyer proves impossible, the sale process will be automatically canceled and the sale canceled, as per communication that will be sent to the Buyer.

4.10. In the event that one or more items are not available and the Buyer has decided not to cancel the order in full, only the price and any shipping costs relating to the available items will be charged.

  1. Discount Codes

5.1. Discount codes may be periodically offered to account holders; these codes can only be applied to purchases made through the account for which a discount code was offered and registered.

5.2. It is specified that the discount codes cannot be combined. Only one can be used per order of items for sale online on our online shop.

5.3. Each discount code cannot be applied to orders that have already been processed.

  1. Delivery

6.1 The items will be shipped to the address indicated by the Buyer in the Order. Upon delivery of the Items, the Buyer’s signature will be required.

6.2. For security reasons, CHIARA ALLEGRANZI will not process any order addressed to a post office box nor will it accept any order in which it is not possible to identify the individual recipient of the order and its address.

6.3. Items sold on the Website can only be delivered to the countries indicated above (Article 4.2). Therefore, any Orders with shipments to be made outside these countries will be automatically rejected during the order processing procedure.

6.4. In cases where the Buyer is charged for shipping costs, these will be expressly indicated, separately from any other cost or expense, at the conclusion of the Order compilation procedure and prior to the selection of the “Make Purchase” button by the Buyer.

6.5. In compliance with current legislation, the maximum term within which CHIARA ALLEGRANZI must deliver the purchased Items is 30 (thirty) days from the date of conclusion of the contract and with the exception of force majeure events.

6.6. If CHIARA ALLEGRANZI does not deliver the items ordered within the aforementioned deadline, the buyer must ask CHIARA ALLEGRANZI to make the delivery within an additional period appropriate to the circumstances, in accordance with current legislation, without prejudice to the Buyer’s right to immediately terminate the contract if the ordered Item is not delivered within the additional deadline possibly indicated.

6.7. At the time of shipment of the purchased Item, the Buyer will receive an e-mail at the address indicated in the Order. This email will contain a shipment tracking code.

CHIARA ALLEGRANZI Customer Service will provide assistance for any possible problem relating to delivery. The Purchaser may contact CHIARA ALLEGRANZI Customer Service by e-mail at: info@chiaraallegranzi.com

6.8. The Purchaser will assume the risk of loss or damage to the Items only when the same, or a third party designated by him and other than the carrier, materially comes into possession of these Items.

In the event that, on the contrary, the loss or damage of the Items occurs before the material is delivered to the Purchaser or to a third party designated by him, CHIARA ALLEGRANZI will reimburse the Purchaser the amounts already paid.

  1. Conformity of Products

7.1. At the time of delivery, the Items must be checked by the Purchaser in order to ensure that they correspond to the Items ordered and that they do not have manufacturing defects or lack of conformity. The legal guarantees provided for by current legislation are applicable to the sale of the Items.

7.2. In the event of production defects or lack of conformity, the Purchaser will be entitled to restore, without charge, the conformity of the item by repair or replacement, or the termination of the contract and the consequent refund of the price paid. It is understood that the Buyer loses this right if he does not report the lack of conformity to CHIARA ALLEGRANZI within 2 (two) months from the date on which he discovered the defect.

7.3. In order to report the presence of defects and faults in the Items and obtain one of the remedies listed above, the Purchaser may contact CHIARA ALLEGRANZI at the addresses indicated in paragraph 8 below.


8.1. It is possible to withdraw from the contract without any penalty within fourteen (14) working days from the day of receipt of the purchased products.

8.2. The costs of returning the return are borne by the Buyer.

8.3. The right of withdrawal is exercised by filling in the “Return Form” on the page

Returns and Complaints” in all its parts including the reason for the return and by sending it by registered mail (with acknowledgment of receipt) to the address:



or via e-mail to the pec mail address:


8.4. It is also specified that it is forbidden to replace the chosen Item (s) with another.

8.5. the Buyer will receive by email the instructions to make the return.

8.6. Any liability for loss, theft, damage or delay in delivery will remain the responsibility of the Buyer and therefore the amount paid for the item being returned (relating to the purchase made), will not be refunded.

The Purchaser undertakes to return the Items for which he has exercised his right of withdrawal without undue delay and, in any case, no later than seven (7) days from the date on which he communicated to “CHIARA ALLEGRANZI” his decision to withdraw from the contract.

8.7 Buyers must ship the Items for return from the same country where the Items were first delivered.

8.8 The Right of Withdrawal – in addition to compliance with the terms and methods described in the previous points – is understood to be exercised correctly if the following conditions are also fully met:

  1. Data entry through the “Return Form” found on the “Returns and Complaints” page, correctly filled in and transmitted by the same as in point 8.3;
  2. Items must not have been used, worn, washed, soiled, creased, damaged, etc .;
  3. All identification tags must still be attached to the Items with the disposable seal which is an integral part of the item;
  4. Items must be returned in their original packaging;

And. The returned items must be delivered to the shipper within seven (7) days from when the Purchaser notified CHIARA ALLEGRANZI of his decision to withdraw from the contract;

CHIARA ALLEGRANZI, reserves the right to refuse items that are damaged, deteriorated, dirty or are in a state such as to suggest, unequivocally, that they have been used for purposes other than the customer checks strictly necessary to ascertain the characteristics and nature of the purchased Item.

In case of refusal of the return, CHIARA ALLEGRANZI will send a specific communication to the Purchaser and will not proceed with the re-credit of the price paid by the same, also reserving the right to request compensation for any damage attributable to the Purchaser’s conduct.

8.9. If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, CHIARA ALLEGRANZI will reimburse any sums already collected for the purchase of the Items according to the methods and terms provided, no later than fourteen (14) days from the date on which CHIARA ALLEGRANZI became aware of the Buyer’s right of withdrawal. CHIARA ALLEGRANZI reserves the right, in any case, to withhold the refund until it has received and verified the product or the Buyer proves that he has returned the product correctly and in intact condition, taking into account the situation that occurs first.

The aforementioned refund will be made by CHIARA ALLEGRANZI by crediting the amount paid by the buyer to be made with the same payment method used for the purchase. CHIARA ALLEGRANZI will confirm the refund of the price to the customer by e-mail.

8.10 The return of the Item (s) pursuant to this paragraph is only permitted in relation to the Item (s) made on the Website.


  1. Disclaimer of Liability

The material published on this site is provided without any warranties, conditions or warranties as to its accuracy. The Seller cannot be held responsible for any malfunctions of this website or of Linked Sites and of any material published on them.

Apart from cases of willful misconduct or gross negligence, CHIARA ALLEGRANZI will in no way be liable to the Purchaser for any direct or consequential damages that may arise from the purchase of the Items offered by the purchase of this website. .

  1. Personal data protection policy

Our privacy policy, which governs how we will use your personal data, can be found in the Privacy Policy section. By using this website, you consent to the processing described therein and guarantee that all the data you provide are correct.

CHIARA ALLEGRANZI reserves the right to interrupt or modify the Services (without notice) and will not be liable in any way if for any reason this website is not available at any time or for any period.

  1. Prohibitions

Misuse of this website is prohibited. It is forbidden: to commit or promote a crime; transmit or disseminate viruses of any kind, including trojans, worms, logic bombs, or post any other material that is harmful, technologically harmful, violates confidentiality or is in any way offensive or obscene; violate any aspect of the Services; alter the data; cause disturbance to other users; violate the property rights of any person; send advertising or unsolicited material, commonly called “spam”; attempt to affect the performance or functionality of computer facilities on this website or which can be accessed via this website. The violation of this provision may constitute a crime under the Italian penal code. Chiara Allegranzi will report such violations to the competent authorities and will reveal your identity to them.

We will not be liable for any loss or damage caused by a denial-of-service attack, virus or other technologically harmful material affecting computers, computer programs, data or other proprietary material resulting from the use of this website or the download of any material posted on it, or on any website linked to it.

  1. Intellectual Property, Software and Content

The intellectual property rights on all software and content made available to you on or through this site remain the property of CHIARA ALLEGRANZI and are protected by copyright laws and treaties around the world. All these rights are reserved by Chiara Allegranzi. You may archive, print and view the content provided for your personal use only. You may not publish, modify, distribute or reproduce, in any format, any content or copy of the content provided to you or appearing on this website, nor may you use any of this content in connection with any business or commercial enterprise.

It is not permitted to modify, translate, reverse engineer, decompose or create derivative works based on any software or related documentation provided by Chiara Allegranzi. “No license or authorization is granted for the use of this” CHIARA ALLEGRANZI – MILANO “trademark in any way, and you undertake not to use this trademark or similar trademark without the written authorization of CHIARA ALLEGRANZI.


  1. Link to this website

You can create links to our home page, provided you do so correctly and legally, without damaging the reputation and / or image of the undersigned company. Moreover, these connections cannot be the subject of hypothetical and unauthorized commercial partnerships. This site must not be reproduced on another site. In the event of non-fulfillment of the aforementioned disputes, those responsible will be subject to judicial actions at all the most appropriate fora.

CHIARA ALLEGRANZI will have the right to modify, remove or vary the services and / or any page of this website in its sole and absolute discretion, at any time and without notice.


  1. Complaints

In order to collect complaints and / or suggestions, please write to: info@chiaraallegranzi.com

  1. Applicable Law and Jurisdiction

These Terms and Conditions must be interpreted in accordance with the laws in force in Italy and in the event of any dispute, the exclusive jurisdiction will be of the Court of Milan.

  1. Ethical Procurement Policy

In CHIARA ALLEGRANZI’s commitment to offering its customers high quality cashmere items, it recognizes its duty to ensure that suppliers operate ethically in an environment that protects the health, safety and fundamental human rights of their employees.

CHIARA ALLEGRANZI will never procure resources from countries that violate the aforementioned principles.